UPDATED: Friday 8th November 2019

This page (to be read in conjunction with the volunteers handbook) will contain all the information you will need as a festival volunteer. Please check over the coming weeks as this page will be regularly updated. Also please join the facebook group which will be where any ad-hoc announcements will be made. The facebook page will be the main mode of communication for last minute updates and announcements over the week of the festival (rather than by cumbersome emails).

Volunteers Handbook: The 2019 Volunteers Handbook is now available to download. This should be your 'go to' guide for the weekend. This is a fairly comprehensive document and please do sit down with a cuppa and digest it before the festival, it should answer hopefully all of your queries. You can download it at the bottom of this page or here. Please also read the incident/complaint management pocess here

Rota's: **Version 3** of the rota documents have now been uploaded in PDF format and can be downloaded below. This is the final version of the rota. For those of you who have volunteered before, the rota's are much like last year...

There are two main rota's ('Front of House' and 'Operations') and a 'Summary' document. NB - check the summary document first to see if you are on one or both of the rota's.
Please do not email any queries - it is better to use this google form to query your rota or let us know any gaps you can cover (Beth Pipe will be in touch to repond to any queries) - please only report exceptions or issues (you do not need to re-confirm your rota if you are happy with it): https://forms.gle/ax6ku3w8T5JtvqQ86

Rota Gaps: If you have any more time you can offer please use the above google forms link to let us know any shifts you can cover - the details of the specific shifts are listed on the google form. Thanks!!

Who's Who: A few updates on the management team this year: Tom Rumsey is now overall Festival Manager (but still has repsonsibility for the festival team). Beth Pipe has moved into the role of Volunteer Co-ordinator. Liz Gabbott and Tania Milnes are joining Mike Hinson, Kim Parry, Toby Hubbard and Charlotte Fuke in the supervisor team. The full festival management and presenters team can be found in this document

Facebook group: I have set up a facebook group. This is a really useful and well used tool to cascade information quickly and easily over the festival week. By using the FB group you can post queries which we can respond to quickly and to everyone's benefit. Join the group by clicking here

Volunteers Evening: We hope everyone that joined us on Sunday had a good evening. If you could not make it, do not worry, the handbook has most answers to your queries or just pop into see Nik or Beth over the festival weekend and they will get you up to speed! You can also download the presentation slides here

Travelling to Kendal/Travel-sharing: Remember that festival weekend is really busy in Kendal. It is strongly recommended that you travel to the town using public transport and ditch the car. Please make use of the facebook page to post your journey and link up with other volunteers to share your journeys.

Festival Programme: The festival programme is now online (obviously more detail will be added as the content is finalised, particularly with regard the film competition programme). Click here to see the list of events. You can also view the festival planner here.

Ticketing update: The keen eyed amongst you will have noticed that, after some fairly extensive consultation with festival goers, we have done away with film passes this year and all sessions are now individually ticketed (including film competition sessions). We are also adopting a new e-ticket system. Details of these changes can be found here. There are a number of benefits from this on-the-ground (i.e. for you!). At very least it should reduce queues at the box office and avoid past problems with frustrated visitors unable to get into sessions with film passes at busy times of day. It is nonetheless a change tho - and all changes will take time for people to understand and get used too (including you and us). We just ask that you support the festival in this decision, which has been taken after a lot of thought, engagement and deliberation. We are confident this is a positive step.

Film Competition Programmes: You may also have noticed that we have also, after listening to feedback, made some updates to film programme sessions. There are now 6 curated 'general' sessions (A - F) and 7 themed sessions (e.g. Mountaineering, Climb, Snow, Run, Bike, Women Led and Youth Programmed). The exact films in these sessions will be released once the film competition shortlist has been finalised. See the link above for more details.

Opening Ceremony/Event: We need as many of you as possible helping out at the Opening Event on Thursday 14th November. It is a community event with some films at the end. There will be a team briefing at the Town Hall at 16:15 so please come there first. If you are not able to make it that early then please head to Greenside (opposite the Rifleman's Pub) and come and find us there (we will be heading there directly from the Town Hall for around 16:45). Please come prepared for the weather as you will be marshalling. The porcession sets off just after 17:30 and heads down Captain French Lane to the Brewery. The end of the event is a set of film screenings at the Brewery which you are of course all invited. The screenings will be finished around 18:30 when it is all hands on deck to clear the various venues out in readiness for other sessions and then you can collect your kit and come for the volunteers briefing if you can make it. Please note some of you may well already be down to volunteer on the door at some of the various film screenings on Thursday evening.

Trail Run: The iconic Adidas 10km Trail Run that takes place on Saturday 16th is one of the main parts of the festival with over 600 runners taking part. It is also now one of the main trail running events in the UK running calendar. For those of you who have indicated you are up for volunteering at the 10km Trail Run on Saturday 16th, you will be contacted directly soon by Debbie McGowan from Open Adventure (who manages the trail run). Roles will include marshaling and helping out with registration. If you are no longer able or interested in helping our at the trail run please let Debbie know.

Volunteer Parking: There are a limited number of spaces available at Kirbie Kendal School on Saturday and Sunday only. These MUST be booked in advance and you must display you permit you recieve. We would request that a volunteray donation to the school can be made of £3 per vehicle per day. Please give Nik your donation in the volunteers room. To apply for a permit email Tom. These will be allocated on a first come first served basis and also priotising those who are travelling from further afield.

Assistance in the few days ahead of the festival: For those of you who can help us out with festival preparations a rota will be going out v soon. Unless indicated otherwise on the rota please report to the Kendal Mountain Festival office in Yard 39 (Tanners Yard) off Highgate in Kendal. It is a small alley accessed opposite Oxfam and next to Boyes. Look for the blue door!

Volunteer benefits: The main benefit of being a volunteer, we hope, is that you feel a very important part of the festival and a sense of enjoyment over the weekend. The festival simply would not happen without you, and you are all integral to the atmosphere and the time that all the festival-goers have. We hope you will have memories made that will stay with you for years to come. In addition to this you will recieve a Columbia cotton festival team t-shirt and your staff lanyard which will give you plenty of opportunities to enjoy films and sessions over the weekend at no cost (*note there are limitations on the use of lanyards, the simplest way of putting it is that you cannot take a seat in a session that would otherwise be taken by a paying customer - but you will have ample opporutunities to see films and contenver over the weekend). You also have use of the volunteers room upstairs in the brewery where you can relax and help yourselves to tea/coffee/soft drinks and snacks. We have, in the past, occasionally had other last minute product freebies and giveaways but these should not be expected and are largely at the behest of our festival sponsors.

Sunday thank-you event: We will be organising a volunteer 'thank you and pizza' gathering on Sunday evening at 7pm - 8pm in the Malt Room. There is no programming during this hour so we hope you will all be able to make at least part of this.

Downloads

Kendal 2019 Volunteer Handbook

Who's Who Document

Volunteers Evening Presentation

Basecamp Information Pack (for Sponsors/Stallholders)

Brewery Arts Centre Front of House Procedures

Incident/Complaint Management Process